- Introduction
OLC – Labour & Karigar Hub is a digital platform that connects customers with labour and skilled karigars.
To provide worker–customer connection, coordination, verification support, and operational services, OLC charges a Platform / Service Fee.
- Platform Service Fee
2.1 Flat Platform Fee (Per Booking)
OLC charges a fixed platform service fee per booking, irrespective of the number of workers required.
OLC – Labour & Karigar Hub charges a platform fee for connecting customers with labour/karigars.
This platform fee is paid online at the time of booking and may vary depending on the service.
Labour/karigar charges are not included in the platform fee and are discussed and paid directly between the customer and the labour/karigar.
OLC does not control or collect labour/karigar charges.
Hindi version
Important:
The platform fee is charged once per booking, not per worker and not per day.
2.2 Platform Fee Includes
The platform service fee covers:
Worker–customer matching & connection
Booking coordination
Customer support
Worker availability management
Basic worker verification (if applicable)
Replacement assistance (subject to availability)
2.3 Nature of Platform Service
OLC – Labour & Karigar Hub acts only as a labour-connecting and coordination platform.
OLC does not act as an employer or contractor of workers.
2.4 Worker Availability Disclaimer
OLC does not guarantee:
Exact worker availability
Timing or punctuality
Quality or completion of work
Availability depends on location, date, time, and workforce availability.
2.5 Worker Connection Timeline
Typically, suitable workers are connected within 10–12 hours, subject to availability.
2.6 Platform Fee Purpose
The platform fee is charged for the effort and service of connecting customers with workers, not as a guarantee that a worker will be successfully arranged.
2.7 If Worker Is Not Arranged
If a worker cannot be arranged within 10–12 hours, the request may be:
Re-processed on priority, or
Resolved appropriately as per platform policy
- Commission (For Project-Based Work)
3.1 New Project changes Rate: 3% – 10%
For project-based services such as:
Electrician work
Carpenter work
Welder work
Painting & polishing
Plumbing projects
House lifting
Fabrication
Renovation & construction projects
OLC may charge a commission of 3%–10% on the total project value.
The commission may be charged from:
The customer, or
The worker / contractor
(depending on mutual agreement)
3.2 Commission Covers
Project coordination
Site communication
Advance/stage payment coordination
Issue resolution
Worker replacement support
- Cancellation Rules
If the customer cancels before work starts, the platform fee is non-refundable.
If work has started, that day’s platform fee or applicable commission is non-refundable.
For project-based work, commission applies proportionally to the work completed.
- Non-Refundable Charges
Platform fee or commission is non-refundable if:
Customer provides incorrect address
Customer cancels without valid reason
Customer sends the worker back unnecessarily
Worker’s time is wasted
Customer stops the project midway
- Payment Rules
All payments made on OLC are secure and encrypted.
OLC is responsible only for the amount collected by OLC.
Payments made directly to workers are not handled or guaranteed by OLC.
- Work Quality & Payment Responsibility
The quality of work and payment for actual services are the mutual responsibility of the customer and the worker.
OLC is not responsible for work outcomes, disputes, or wage-related issues.
- Transparency
All applicable fees are shown before booking
No hidden charges
Any change in fees applies only after being updated on the website.