Updated: 13 December 2025
Online Labour Chowk (“OLC”, OLC – Labour & Karigar Hub, “we”, “our platform”) places great importance on the security and privacy of your personal information.
This Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have regarding your data.
- Introduction
OLC is a connecting platform that links customers with labour/workers/technicians.
We implement all necessary technical and organizational measures to protect your personal information.
- Information We Collect
2.1 Customer Information
Name
Mobile number
Address / Location
Work requirements
Payment information (only when payment is made through OLC)
2.2 Labour/Worker Information
Name
Mobile number
Skills and experience
Identity documents (KYC, if required)
Bank details (in OLC payment model)
2.3 Automatically Collected Information
Device details
Location data
Cookies
Usage analytics
- How We Use Your Information
Your information is used strictly for the following purposes:
To connect customers with labour/workers
To process bookings and deliver services
To handle payments (when applicable)
To improve platform performance
For security and verification
To meet legal or regulatory requirements
- Sharing of Information
OLC may share limited information under these conditions:
With labour/workers (customer name, work details, location)
With customers (worker name, skills, contact)
With payment processors (payment-only data)
When required by law or government agencies
We never sell your personal data to any third party.
- Data Security
We implement industry-standard security measures to protect your data.
In the event of any security issue, we take immediate corrective action.
- Data Retention Policy
We retain your data only for the duration necessary for:
providing the service,
maintaining records,
fulfilling legal requirements,
or resolving disputes.
After this period, the data is securely deleted.
- User Rights
You have the following rights:
Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to withdraw consent
Right to restrict processing in certain situations
- Children’s Privacy
We do not knowingly collect data from individuals under the age of 18.
If such data is collected by mistake, it will be deleted immediately.
- Location Permission
OLC uses your location only for the purpose of providing the service.
We do not share your location with any third party without your permission.
- Third-Party Links
Our website may contain external links.
OLC is not responsible for the privacy practices of third-party websites.
- Chargeback / Fraud Protection
If a user submits a refund request or complaint based on false information, misleading claims, or fraudulent activity, OLC reserves the right to take appropriate action.
- Policy Updates
We may update this Privacy Policy from time to time.
All updates will become effective immediately upon posting on the website.
- Contact Information
For any privacy-related questions, information, complaints, or data requests, you may contact us at:
OLC – Labour & Karigar Hub
Phone: +91 9286-980-954
Email: olchowk3@gmail.com
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