Updated: 12 December 2025
- General Rules
1.1 OLC – Labour & Karigar Hub is a connecting platform; therefore, most payments related to work are handled directly between the customer and the labour.
1.2 OLC is responsible only for its own platform/service charges.
- Refund Only on OLC Charges
2.1 Only the service fee charged by OLC is eligible for a refund.
2.2 A refund will be issued only if there is a mistake or technical issue from OLC’s side.
2.3 If the service is not used due to the customer’s mistake, cancellation, or change of mind — no refund will be provided.
- Labour/Project Payment Refund
3.1 If the customer pays directly to the labour, OLC cannot provide any refund for that amount.
3.2 In the OLC payment model, if the customer pays the full amount to OLC:
Refund is possible only if the work has not started.
No refund after the work has started.
OLC service charges will be deducted from the refund.
- Cancellation Refund
4.1 If labour is not available, OLC will fully refund the service charge (if collected).
4.2 If the customer cancels suddenly and the labour has already left for the site:
No refund will be issued
Labour’s “travel/time compensation” may apply
4.5 Worker Not Available (Same Day)
If the worker:
Does not arrive
Cancels at the last minute
Phone is switched off
Fails to coordinate
Then:
Full refund for that day
Replacement worker will be arranged (subject to availability)
4.6 Customer-Side Cancellation Policy
If cancelled before work starts:
50% per booking will be deducted
Remaining amount will be refunded
If cancelled after work starts:
Platform fees for that day are non-refundable
In multi-day bookings, future days may be refunded
4.7 The platform fee is charged for the service effort of
connecting users with workers.
4.8 If a worker cannot be arranged despite reasonable
efforts, the request may be re-processed on priority or an appropriate
resolution may be provided.
4.9 Refunds or credits, if applicable, are handled on a
case-by-case basis at the platform’s discretion.
4.10 Users must contact customer support for any
refund-related requests.
- Refund Process
5.1 Refund requests will be reviewed within 24–48 hours.
5.2 Once approved, refunds will be issued within 3–10 working days.
5.3 Refunds will be processed through the same method used for payment.
5.4 If the booking is cancelled after submission but before the work starts, the platform fee can be adjusted toward a future booking.
- Non-Refundable Conditions
Refund will not be provided in cases related to:
Incorrect information provided by the customer
Wrong location shared
Labour being stopped from work without reason
Work cancellation by the customer
Extra material payments made to labour
Delays caused due to weather, traffic, or natural conditions
- Partial Work — No Refund
7.1 If the labour/worker has started the work even for a short duration, the full day’s platform fee will be considered applicable and no partial refund will be provided.
- Behavior Issues Clause
8.1 If the labour discontinues work due to customer’s misbehavior, harassment, abusive environment, or unsafe site conditions — no refund will be applicable.
- Emergency / Unavoidable Situations
9.1 If the labour cannot come due to a genuine emergency (accident, health issue, or family emergency), OLC will arrange replacement or reschedule the booking. Refund may not be applicable in such cases.
- Chargeback / Fraud Protection
10.1 If a refund request is found to be based on false information, fraud, or misleading claims, OLC reserves the full right to deny the refund.
- Customer Responsibilities
The customer must:
- Provide accurate address, landmark, and timing
- Keep their mobile number active and reachable
- Allow the labour to complete the work without interruption
- Keep required materials/tools ready beforehand
- Ensure a safe working environment.
- Platform Fee Nature
The platform fee is charged only for booking processing and connecting customers with labour/karigar. It is not a payment for the actual work performed.
No Guarantee of Work Outcome
OLC does not guarantee the quality, behaviour, or completion of the work. All work-related terms are mutually decided between the customer and the worker.
13. Contract Us.
If you have any questions or concerns about these policy, you can contact us at:
Email :- olchowk3@gmail.com
Mobile Number:- [+91 9286-980-954]